Shipping policy

Shipping Policy for Marianne Vander Dussen

Thank you for shopping with us at Marianne Vander Dussen! Below is our detailed shipping policy to ensure transparency and a smooth shopping experience.

Processing Times

  • Order Processing:
    Orders are typically processed within 1-3 business days (Monday through Friday, excluding holidays). During high-demand periods, processing times may be extended, but we will communicate any delays promptly.

  • Custom or Made-to-Order Items:
    Processing times for custom or made-to-order items may vary. Please refer to individual product descriptions for specific timelines.

Shipping Rates and Delivery Times

  • Domestic Shipping (Canada):

    • Standard Shipping: 3-7 business days
    • Expedited Shipping: 1-3 business days

  • International Shipping:

    • Standard Shipping: 7-21 business days
    • Expedited Shipping: 5-10 business days

Shipping costs are calculated at checkout based on your location and the weight of the order.

Tracking Information

Once your order has been shipped, you will receive an email with tracking details. Please allow 24-48 hours for tracking information to update after your package has been dispatched.

Customs and Import Taxes

For international orders, customs duties, taxes, or fees may apply based on your country’s regulations. These charges are the responsibility of the customer and are not included in the shipping fee at checkout.

Shipping Restrictions

We currently do not ship to the following regions: Africa, Asia, and Australia/New Zealand. If you’re unsure whether your location is eligible, please contact us before placing your order.

Lost, Stolen, or Damaged Packages

  • Lost or Stolen Packages:
    While we are not responsible for packages lost or stolen after delivery, we are happy to assist you in filing a claim with the carrier.

  • Damaged Items:
    If your item arrives damaged, please email us at mvanderdussen@gmail.com with photos of the damaged product and packaging within 7 days of receiving your order.

Returns and Exchanges

For information about returns and exchanges, please refer to our Return Policy.

Contact Us

If you have any questions or concerns about your order, feel free to reach out to us at:
📧 Email: info@mariannevanderdussen.com
We are here to help!